This is a continuation (hence the part 2) from an earlier series of tales into how people are dicks to customer service workers. Here's the link. I'd probably read that one instead, as it's got the better content, since these stories are the stragglers. Enjoy it anyway.
So we shall now continue down this shit coated road to further understand a little more about why people are such idiots. There aren't many dicks in this next segment, but never fear, because in their place, there are more than enough examples of people being morons. This series of short stories will focus more on people's terrible excuses and their general incapability to plan their own lives.